Customer retention is something every business needs to be good at. If your customer don't come back then you'll very quickly find yourself going out of business.
Visit your local coffee shop these days and you're bound to get a loyalty card. Buy 10 coffee's and get 1 free. Visit Subway and you'll get credit that goes towards buying a sandwich. Fly with an Airline and you'll get frequent flyer points. Buy your groceries at New World or buy your petrol at Shell and you'll get Fly Buys points. I don't need to list any more - I'm sure you get my drift.
Most of these companies all exist in competive marketplaces where customers have many choices when it comes to spending their hear earned money. These companies realise that keeping their customers happy is not just something you pay sparse attention to, it's part of your core business.
Now lets look at the mobile market in NZ. Stastistics tell is that 100% of NZers own a mobile phone so I'll ask a question that everybody should be able to answer. Exactly what are Vodafone or Telecom doing for you to keep you as a happy loyal customer? Do you feel that your mobile carrier really wants your business or are you simply treated as a number? Do you think they really care if you moved away to another carrier?
This poses the question - do these companies care about customer loyalty? Both feature business models based around locking you into long into term contracts and giving you small discounts off overpriced handsets. Imagine if you wanted to buy petrol but could only do this if you entered into a 24 month exclusive contract with the fuel outlet of your choice, a contract that you couldn't break without paying a penalty. In return they would sell you a 1.5l bottle of Coke dicscounted to $3.00 - more than you would pay for this product if you shopped at a supermarket. Would you feel like you were a happy, content loyal customer or would you feel like you were just a number?
New Zealand now has a greater choice when it comes to mobile with TelstraClear launching a virtual mobile network using Telecom's CDMA network and Black+White are about to launch a similair virtual network using Vodafone's network. B+W won't be offering term contracts and instead believe they can compete by offering a package that makes their customers feel like they are receiving value for money which in turn will drive customer loyalty.
So I'll now ask the question - having been a Bellsouth & now Vodafone customer for 13 years do you really value my business? What have you done recently that should make me feel happy about being a customer of yours? How have you rewarded me for my loyalty over the years? You give me significantly less airtime for my $ spend than virtually any other Vodafone Group network. You've put up roaming rates so I now have to pay more to make calls when I visit Australia 3-4 times per year and also charge all incoming roam forward calls by the minute rather than per second. This annoyed me greatly. What else have you done? Nothing. What would I like you to do? Offer me a plan that feels like I'm receiving value for money. Don't lock me into a term contract. Don't make me laugh me by offering me $50 off a $1000 handset that's selling for $200 more than it's true market value. Quite simply don't insult me. I'm happy to pay good money each month for a plan that meets my needs.
Do you really value my business or not? If you do what are you going to do for me? Read More
Monday, September 29, 2008
Photokina 2008: Tuesday Wrap Up
Photokina 2008: Tuesday Wrap Up
- Samsung HZ1 served up under glass
- Canon PowerShot SX1 previewed
- Olympus 1050 apparently indestructible
- Camera Armor debuts $100 housing
Panasonic Lumix DMC-TZ3 Digital Camera
Panasonic Lumix DMC-TZ3 Digital Camera
The Panasonic TZ3 is an 8.5 mega pixel digital camera with a 10x optical zoom, 4x digital zoom and a
The Panasonic TZ3 is an 8.5 mega pixel digital camera with a 10x optical zoom, 4x digital zoom and a
Nikon Coolpix P6000 with 4x Wide Angle Zoom and GPS
Nikon Coolpix P6000 with 4x Wide Angle Zoom and GPS
Nikon has today introduced their new Coolpix flagship compact camera, the 13.5 MP Nikon Coolpix P6000. The Nikon Coolpix P6000 features a 4x optical zoom starting at 28mm and includes optical lens shift Vibration Reduction (VR), a 2.7-inch high resolution LCD monitor, four exposure modes (P,S,A,M), a dedicated hotshoe and an optical viewfinder. See full story...
Nikon has today introduced their new Coolpix flagship compact camera, the 13.5 MP Nikon Coolpix P6000. The Nikon Coolpix P6000 features a 4x optical zoom starting at 28mm and includes optical lens shift Vibration Reduction (VR), a 2.7-inch high resolution LCD monitor, four exposure modes (P,S,A,M), a dedicated hotshoe and an optical viewfinder. See full story...
Windows XP and the Display - Desktop - List All Available Video Card Modes
Windows XP and the Display - Desktop - List All Available Video Card Modes
Quickly list all display modes, including resolution, color depth, and refresh rate, supported by your video card.
If you are troubleshooting display issues in Windows XP, you may want to quickly display which display modes (screen resolution, color depth, and refresh rate) are supported by your video card. With this list you can determine if expected modes are not supported by Windows, possibly resulting in searching for an updated driver.
1. Right-click an empty area of your Desktop and choose "Properties". ...
Read more at MalekTips.
Quickly list all display modes, including resolution, color depth, and refresh rate, supported by your video card.
If you are troubleshooting display issues in Windows XP, you may want to quickly display which display modes (screen resolution, color depth, and refresh rate) are supported by your video card. With this list you can determine if expected modes are not supported by Windows, possibly resulting in searching for an updated driver.
1. Right-click an empty area of your Desktop and choose "Properties". ...
Read more at MalekTips.
New line of products for Ilford
New line of products for Ilford
Galerie Graphic is the new line to be added to the Ilford product range.
Galerie Graphic is the new line to be added to the Ilford product range.
Panasonic Lumix DMC-TZ5 / TZ4 with 10x Wide-Angle Zoom
Panasonic has today introduced two new Lumix digital cameras, 9.1-megapixel DMC-TZ5 and 8.1-megapixel DMC-TZ4, each featuring a 28mm wide-angle 10x optical zoom Leica DC lens (equivalent to 28-280mm on a 35mm film camera). The DMC-TZ5 newly integrates the capability of recording 720p HD (high-definition) motion pictures together with its direct output function allowing users to enjoy watching both still and motion pictures in HD quality on a large-screen HDTV. See full story... Read More
Thursday, September 25, 2008
Camera Labs Assignment: vote for your favourite!
It's the first day of a new month which means a new Assignment in the Camera Labs forums. The theme as suggested by the winner of January's Assignment, Big Pix, is 'Time'. To enter, visit the March Assignment Submissions page. This also means submissions for last month's Assignment are now closed so you can vote for your favourite entry of Drazen Gal's 'My Place' theme. So to vote, head on over to our February Assignment Submissions thread. Read More
Everything you wanted to ask Freeview...
Everything you wanted to ask Freeview...
I've just opened a discussion in our Freeview forum on Geekzone where you can post your questions about the Freeview broadcast service.
Freeview will be answering your questions and we will post the replies to start a discussion on that.
With time, if people show interest we could even schedule a live on-line chat. It all depends of your participation.
If you have been living under a rock, Freeview will become the standard open to air TV broadcast standard with satellite (standard definition) and and terrestrial (high definition) services.
I've just opened a discussion in our Freeview forum on Geekzone where you can post your questions about the Freeview broadcast service.
Freeview will be answering your questions and we will post the replies to start a discussion on that.
With time, if people show interest we could even schedule a live on-line chat. It all depends of your participation.
If you have been living under a rock, Freeview will become the standard open to air TV broadcast standard with satellite (standard definition) and and terrestrial (high definition) services.
Wellington Workgroup Solutions Team
James Hippolite, Senior .NET Developer | Martin Harris, .NET Developer |
Megha Barpande, .NET Developer | Gary Saunders, Lead Developer |
Fuji Z10FD
Fuji is getting with the programme, by introducing the Fuji Finepix Z10FD digital camera�which has some Read More
The CarvX four-wheeled carving recumbent bike
Vehicles with a carving or tilting mechanism to assist in steering through corners make a lot of sense. We can attest to the validity of the theory following our test ride of the virtually undroppable Piaggio MP3 scooter and we've seen numerous design platforms that incorporate this approach including the VenturOne plug-in hybrid , the Xnovo three-wheeler, Brudeli's Leanster and the Lumeneo Smera. Human-powered carvers have also been spotted on the drawing-board, but we've never encountered a concept design that applies this principle to a four wheeled recumbent bicycle - until now...
Tags: Bike, Design, Transport
Related Articles:
Tags: Bike, Design, Transport
Related Articles:
- Powered parachuting on a recumbent bike
- Recumbent Trike
- The dog-powered recumbent trike
- A new breed of computer human interface for sports video game fans
- Yamaha's Tesseract four-wheel motorcycle
- Vectrix Electric Maxi-Scooter three-wheeler prototype
Photokina 2008: Tuesday Wrap Up
- Samsung HZ1 served up under glass
- Canon PowerShot SX1 previewed
- Olympus 1050 apparently indestructible
- Camera Armor debuts $100 housing
Google Chrome - Download the Google Chrome Web Browser
Looking for another way to browse and search the web? Try out the Google Chrome web browser.
An alternative to other web browsers such as Microsoft Internet Explorer and Mozilla Firefox, Google Chrome offers Windows users another way to browse and search the Internet. Sporting a "minimal design", Google Chrome offers features such as:
* Malware, phishing, and unsafe website detection...
Read more at MalekTips. Read More
An alternative to other web browsers such as Microsoft Internet Explorer and Mozilla Firefox, Google Chrome offers Windows users another way to browse and search the Internet. Sporting a "minimal design", Google Chrome offers features such as:
* Malware, phishing, and unsafe website detection...
Read more at MalekTips. Read More
Wednesday, September 24, 2008
World’s first pure merino baby swaddle
World’s first pure merino baby swaddle
The Cocooi baby swaddle is made from super-fine, unbleached merino fabric which has the ability to regulate a newborn baby’s body temperature, therefore reducing the risk of overheating. The merino fibers used in the Cocooi are extremely fine (just one-tenth the thickness of human hair) and their natural crimp produces millions of pockets in the fabric in which air is captured and circulated...
Tags: Design, Medical, Safety
Related Articles:
The Cocooi baby swaddle is made from super-fine, unbleached merino fabric which has the ability to regulate a newborn baby’s body temperature, therefore reducing the risk of overheating. The merino fibers used in the Cocooi are extremely fine (just one-tenth the thickness of human hair) and their natural crimp produces millions of pockets in the fabric in which air is captured and circulated...
Tags: Design, Medical, Safety
Related Articles:
- Hushamok: a stylish, snug and safe baby bed
- Brainy Baby boosts early learning
- Formula 1 Baby Racer
- Baby Light & Clip: stress-free nail trimming
- Adiri’s Natural Nurser: A safer way to feed
- Baby Sling Affords Hands-Free Carrying for Baby
Canon Rebel XS, EOS 1000D Entry Level Digital SLR
Canon Rebel XS, EOS 1000D Entry Level Digital SLR
Canon has today introduced the Canon Digital Rebel XS digital SLR. In some countries (Europe) the camera will be known as the Canon EOS 1000D. The Canon EOS Digital Rebel XS / 1000D features an APS-C size 10.1 megapixel CMOS sensor and Canon's DIGIC III image processor, and joins the ranks in the Canon lineup as the entry level digital SLR model under the recently announced 12.2 MP Canon Rebel XSi / 450D. See full story...
Canon has today introduced the Canon Digital Rebel XS digital SLR. In some countries (Europe) the camera will be known as the Canon EOS 1000D. The Canon EOS Digital Rebel XS / 1000D features an APS-C size 10.1 megapixel CMOS sensor and Canon's DIGIC III image processor, and joins the ranks in the Canon lineup as the entry level digital SLR model under the recently announced 12.2 MP Canon Rebel XSi / 450D. See full story...
Canon Rebel XS, EOS 1000D Entry Level Digital SLR
Canon has today introduced the Canon Digital Rebel XS digital SLR. In some countries (Europe) the camera will be known as the Canon EOS 1000D. The Canon EOS Digital Rebel XS / 1000D features an APS-C size 10.1 megapixel CMOS sensor and Canon's DIGIC III image processor, and joins the ranks in the Canon lineup as the entry level digital SLR model under the recently announced 12.2 MP Canon Rebel XSi / 450D. See full story... Read More
Sony World Photography Awards
Universities across six continents to compete in the Sony World Photography Awards 2009. Read More
Samsung NaBee wireless transfer solution for digital cameras
In-built Wi-Fi transfer capabilities have been surfacing in the digital camera market for some time and more recently Wi-Fi cards have been added to the mix. Now Samsung has come up with a new wireless solution for its digital camera range - the NaBee. Produced in conjunction with Alereon, the NaBee is a miniature dongle that plugs into the camera's USB port and wirelessly transfers data via a corresponding dongle on the computer...
Related Articles:
Related Articles:
- Samsung’s Sports Miniket for xtreme sports capture
- Samsung develops 8GB microSD memory card
- Samsung shows the world's first 7 megapixel camera phone
- The camera phone megapixel battle gets hotter and hotter
- Samsung announces new flat-panel digital X-ray detector
- Samsung showcases ultra-slim bar phone at CTIA
Microsoft Word 2007 - Insert Copyright, Trademark, Other Symbols
Microsoft Word 2007 - Insert Copyright, Trademark, Other Symbols
Add symbols for copyright, trademark, and registered trademark to your Word 2007 document.
Add symbols for copyright, trademark, and registered trademark to your Word 2007 document.
Samsung NV20
Samsung NV20
Samsung have released the NV20 along with two other digital cameras, but this one takes pride of place
Samsung have released the NV20 along with two other digital cameras, but this one takes pride of place
Sony Alpha DSLR A900 preview
Sony's A900 is the new flagship DSLR in the Alpha range and the company's first with a full-frame sensor. The new Alpha A900 boasts nothing less than 24.6 Megapixels to become the highest resolution DSLR to date, and is also the world's first full-frame DSLR with built-in anti-shake capabilities. Handling the huge amount of image data are twin Bionz processors, which allow the A900 to shoot at 5fps, and like the A700 before it, there's a detailed VGA screen and HDMI connectivity to HDTVs. Find out more about it in our Sony Alpha DSLR A900 preview, where you'll also see how its features and pricing compares against key rivals. Read More
Camera Labs Assignment: vote for your favourite!
Camera Labs Assignment: vote for your favourite!
It's the first day of a new month which means a new Assignment in the Camera Labs forums. The theme as suggested by the winner of January's Assignment, Big Pix, is 'Time'. To enter, visit the March Assignment Submissions page. This also means submissions for last month's Assignment are now closed so you can vote for your favourite entry of Drazen Gal's 'My Place' theme. So to vote, head on over to our February Assignment Submissions thread.
It's the first day of a new month which means a new Assignment in the Camera Labs forums. The theme as suggested by the winner of January's Assignment, Big Pix, is 'Time'. To enter, visit the March Assignment Submissions page. This also means submissions for last month's Assignment are now closed so you can vote for your favourite entry of Drazen Gal's 'My Place' theme. So to vote, head on over to our February Assignment Submissions thread.
Friday, September 19, 2008
Sigma DP1 - full review and video tour
Sigma DP1 - full review and video tour
The Sigma DP1 is one of the most unique and highly anticipated compact digital cameras on the market. It's the World's first compact to house a full-sized DSLR sensor, which should allow it to avoid the noise artefacts which plague modern compacts. It also shuns zoom lenses in favour of a fixed focal length model with an equivalent wide-angle coverage of 28mm. On top of this you get full manual control over exposure, manual focusing capabilities and unusually for a camera with a DSLR sensor, a movie mode. So has Sigma really managed to squeeze DSLR quality into a compact body? Find out in our Sigma DP1 review and as always, to see a demonstration of its highlights, check out our Sigma DP1 video tour
The Sigma DP1 is one of the most unique and highly anticipated compact digital cameras on the market. It's the World's first compact to house a full-sized DSLR sensor, which should allow it to avoid the noise artefacts which plague modern compacts. It also shuns zoom lenses in favour of a fixed focal length model with an equivalent wide-angle coverage of 28mm. On top of this you get full manual control over exposure, manual focusing capabilities and unusually for a camera with a DSLR sensor, a movie mode. So has Sigma really managed to squeeze DSLR quality into a compact body? Find out in our Sigma DP1 review and as always, to see a demonstration of its highlights, check out our Sigma DP1 video tour
Canon releases redesigned 24mm f/1.4L
Canon has launched a redesign of its 24mm f/1.4 L lens, the Canon 24mm f/1.4L USM II. Read More
A Positive View
A Positive View
The third 'A Positive View' exhibition will be held in March 2010 and Prince William has agreed to become its new patron.
The third 'A Positive View' exhibition will be held in March 2010 and Prince William has agreed to become its new patron.
Sony Alpha DSLR-A300 - full review and video tour
The Alpha A300 is the middle DSLR in Sony's consumer range. It takes A200's body, 10.2 Megapixel sensor and built-in stabilisation, and equips it with Live View and a screen which tilts for easier framing at high or low angles. It's a compelling package, but the big question is how it compares against the higher-end Alpha A350 - an identical model, other than its higher resolution 14.2 Megapixel sensor. Does the A350 record measurably greater detail, or does the A300 enjoy lower noise levels? Find out in our Sony Alpha DSLR-A350 review where we'll reveal direct comparisons between both Alphas along with Canon's EOS 450D / XSi. And as always, you can check out the highlights in our A300 video tour. Read More
Going Zero G - and please update your Geekzone profile
Going Zero G - and please update your Geekzone profile
Later this week I am off to Las Vegas to participate in a Zero G flight.
I will have some videos and photos from the flight - but in the meantime I recommend people update their Geekzone profile...
Later this week I am off to Las Vegas to participate in a Zero G flight.
I will have some videos and photos from the flight - but in the meantime I recommend people update their Geekzone profile...
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